Astronia - Powered by AP Pure Care Private Limited
How to permanently delete your account and associated personal data
Open the Astronia app and go to Profile > Settings > Account > Delete Account. Review the consequences, confirm the request and complete any reasonable identity verification shown in the app. Astronia will not require a new paid purchase or impose an unnecessary obstacle to deletion.
You may initiate deletion from the website by selecting the email button below or by writing to support@astronia.in with the subject Astronia Account Deletion Request. Send the request from your registered email address and include the registered mobile number and country code. Do not send an OTP, password, full payment-card number or unnecessary identity document.
Email an account-deletion request
If the request is sent from an unregistered address or presents a security risk, Astronia may ask for limited verification reasonably necessary to protect the account.
After verification, Astronia will permanently close the account and delete or irreversibly anonymise personal data associated with it, including profile data, saved astrology inputs, ordinary consultation history and preferences, except for information that must be retained for law, tax and accounting, fraud prevention, security, chargeback or dispute handling, or establishment, exercise or defence of legal claims. Account freezing, suspension or temporary deactivation is not treated as deletion.
Astronia normally acknowledges an email request within 48 hours and completes deletion or explains a lawful retention exception within 30 days after identity verification. Production systems are cleared first. Residual copies may remain in access-restricted backups for up to 90 days and are overwritten through the ordinary backup cycle; they are not restored for ordinary use after deletion.
Limited records may remain for the periods stated in the Privacy Policy, including payment, invoice and tax records ordinarily for 8 financial years; closed grievance/support records normally for 3 years; security and access logs ordinarily for 180 to 365 days; a salted one-way hash of the account's mobile number for 12 months, used only to decide whether a later registration with the same number qualifies for a new-customer offer; and evidence under an active complaint, fraud review, regulatory requirement or documented legal hold. Retained information is access-restricted and used only for the applicable purpose.
Deleting an account does not itself cancel a subscription managed by Google Play or Apple. Cancel the subscription in the relevant store before deleting the account. Completed purchases, consumed services, expired promotional credits and non-refundable items remain governed by the Terms of Use, Refund and Cancellation Policy, Wallet and Credits Policy, and applicable store rules. Astronia will display or communicate the effect on any remaining eligible balance before final confirmation.
Where technically available, Astronia may provide a short confirmation window before irreversible deletion. After deletion is completed, the account and its history cannot be restored. A later registration may create a new account and will not revive deleted data. A registration with the same mobile number within 12 months of deletion is not eligible for new-customer offers.
For deletion assistance or a complaint, contact support@astronia.in or 0120 400 9935. Grievance Officer: Rahil Bhati, Company Legal Head. The Grievance Policy applies to escalation.
AP Pure Care Private Limited (operating the Astronia
brand)
CIN U46497UP2025PTC238632 · GSTIN 09ABECA3656N1Z7
5th Floor, 502, Kaisons Tower, Alpha-1, Alpha Road, Alpha Commercial
Belt, Alpha 1, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh -
201310, India
support@astronia.in · 0120 400
9935 · astronia.in