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Call recording, app permissions and messages
Astronia may record or transcribe a Consultation only after giving conspicuous notice and obtaining legally valid consent from participants. Before every recorded Session, a pre-call screen identifies the recording and each purpose, and every participant must take a separate unticked affirmative action consenting to that recording. An audio announcement is also played where technically available, but notice alone is not treated as consent. If a participant declines, the Platform may offer a non-recorded format where reasonably available; otherwise that feature may be unavailable.
Recordings may be used for service delivery, quality assurance, complaint investigation, fraud prevention, safety enforcement, provider training using access-controlled excerpts, and compliance with law. Public advertising use requires separate consent unless the content was intentionally created as a public live stream under clear terms.
3.1 A User must not record, screen-capture, publish or commercially exploit a private Consultation, except as permitted by law and with all legally required permissions.
3.2 A Service Provider must not record, screen-capture, transcribe or otherwise capture a Consultation by any independent means. The only recordings permitted on the Platform are those made by Astronia under Clause 1, held under the access controls and retention schedule in the Privacy Policy. A Service Provider who captures a Consultation independently is in material breach of the Astrologer Terms and of their confidentiality obligations.
Audio Sessions may be connected through a telecom or communications provider. Where this occurs, the User’s telephone number is masked from the Service Provider and the Service Provider’s number is masked from the User. Neither party is given the other’s number by Astronia. Call metadata may be processed by that provider under the Privacy Policy, Cl. 5.3.
Transactional messages necessary for account security, requested calls, receipts and service status may be sent as permitted by law. Promotional SMS, WhatsApp, calls or email are sent only under a valid consent and registration framework and always include an opt-out method. A request for an astrologer callback does not constitute consent to promotional calling.