Astronia - Powered by AP Pure Care Private Limited

Privacy Choices and Data Rights

Access, correction, consent withdrawal, marketing choices and deletion requests

1. Your available choices

Subject to applicable law and appropriate identity verification, you may request access to a summary of your personal data and processing, correction, completion or updating of inaccurate data, erasure, withdrawal of consent, marketing opt-out, and grievance redressal. You may also nominate another person to exercise applicable rights in the event of death or incapacity.

2. How to submit a request

• Use the relevant control in Profile > Settings > Privacy in the Astronia app, where provided.
• For permanent account deletion, use Profile > Settings > Account > Delete Account or the Account and Data Deletion page.
• Email support@astronia.in from the registered address. State the right you wish to exercise and include the registered mobile number with country code.
• To stop marketing messages, use the unsubscribe or opt-out control in the message, app preference centre, or contact support.

Do not send passwords, OTPs, complete card numbers or unnecessary identity documents.

3. Verification and response

Astronia may verify identity using account information or another proportionate method. It normally acknowledges privacy requests within 48 hours and responds within 30 days after verification, and in no case later than the applicable statutory period. If Astronia cannot fulfil all or part of a request because retention is required by law or needed for security, fraud prevention or a legal claim, it will explain the applicable basis to the extent permitted.

4. Withdrawal of consent

Withdrawal is as easy as the corresponding consent where practicable. It does not invalidate lawful processing already completed. A feature may stop if the requested service cannot operate without the relevant data; Astronia will explain that consequence before confirmation. Separate controls apply to marketing, recording, device permissions and materially different AI processing.

5. Complaints

Contact Rahil Bhati, Company Legal Head and Grievance Officer, at support@astronia.in or 0120 400 9935. Further escalation is described in the Grievance Policy.

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AP Pure Care Private Limited (operating the Astronia brand)
CIN U46497UP2025PTC238632 · GSTIN 09ABECA3656N1Z7
5th Floor, 502, Kaisons Tower, Alpha-1, Alpha Road, Alpha Commercial Belt, Alpha 1, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201310, India
support@astronia.in · 0120 400 9935 · astronia.in